A pre-configured, easy-to-launch Voice of the Customer solution, VOC Essentials for Contact Centers is designed especially to help small to mid-size businesses leverage customer feedback to align their operations to drivers of CX success, supercharge CX and get a rapid time-to-value.
ConcentrixCX – our industry-leading VOC software – is the backbone of VOC Essentials, gathering feedback, delivering real-time reporting and producing action-oriented recommendations to keep your customers happy and coming back for more.