Healthcare is a human-centered interaction that requires trust, confidence and connection. As more patient data, algorithms, Artificial Intelligence (AI) and Machine Learning (ML) make their way into the patient experience, medical professionals will no longer be siloed in their own experience and expertise. Yet the use of edge technologies in healthcare innovation poses new patient challenges.
Step into the shoes of a patient and explore the ways healthcare innovation will transform the patient experience. As Bob prepares for surgery, he interfaces with his providers via mobile phone, Electronic Health Record (EHR) and in-home care device. How do these touchpoints ease anxiety and engender trust?
In this whitepaper we envision a more human-centered approach to:
- Improving image and interface design for both the patient and the doctor.
Inviting usability and adaptability to real-world situations. - Implementing testing and oversight for bias in models, data and algorithms across race and gender.
- Creating predictability and understanding.
- Establishing privacy and security of information, decisions and identity.
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