RESOURCES
Raising the Bar on Travel Loyalty Programs
How Travel, Tourism, and Hospitality Must Evolve Loyalty Programs Post-Pandemic Travel loyalty programs have played a critical role in the travel, tourism, and hospitality industries
Pairing Customer Feedback Strategies with Messaging
While customers prefer agent-assisted digital channels over self-service, there is a gap between preference and actual usage. Learn to adapt your VOC strategies to changing behavior.
Digital Banking: Turning Laggards into Loyalists
Digital use increases, but 40% of transactions remain customer-intensive, needing live agent interactions. Learn how companies can switch customers to digital, and reduce these “higher cost” transactions.
New Healthcare Customer Experience
The New Healthcare Customer Experience frames patients’ tendencies towards care management and expectations of a new economy of providers.
Tips for Building a Modern VOE Program
Learn how to enhance your Voice of Employee (VOE) program with these expert strategies to boost engagement and streamline decision-making.
5 Fresh Practices For B2B Feedback Programs
B2B companies are expected to deliver exceptional customer experience just like their B2C counterparts. Here are 5 fresh practices to help you reimagine your B2B VOC program.
Should Loyalty Metrics be Reassessed Post-Pandemic?
Learn how the pandemic has changed what drives customer loyalty so you get the most from your customer feedback.
10 Ways to Get More from Text Analytics
To help you meet business goals and unlock insights from unstructured feedback, we have 10 tips to help you derive greater success from your text analytics investments.
Loyalty in Healthcare: Creating Connected Membership
We see a once-in-a-generation opportunity for providers and payers to reimagine healthcare loyalty. Download our whitepaper to learn how.