RESOURCES
10 Tips for Elevating Contact Center VOC
See our top ten tips to ensure you optimize your contact center feedback program.
Voice of the Customer: Thought Leadership VOC Roadmap
Download our roadmap of thought leadership content – Industry Insights, Learning From Leaders, and Ideas & Innovations.
Tips for Measuring DEI in the Workplace
Every organization strives to create a safe, accepting environment for employees, but you need enough insight to make meaningful change.
Tips for Combining VOC and Messaging Initiatives
See how Concentrix has combined messaging conversations and surveys to help capture and act on customer signals in real-time.
The Ultimate Retail Digital Experience Playbook
Transform your retail digital experience with Concentrix’s playbook. Discover key strategies and solutions to enhance customer engagement & drive growth.
Tech to Transform CX and Drive Sales
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
The Evolution of Digital Feedback
Get three tips for transforming your digital customer feedback surveys.
CX Leaders: You’re on the Precipice of Innovation
Learn how to overcome the most pressing CX problems and align your VOC strategies for success.
Create a Team of CX Heroes on Your Frontline
Learn the seven steps for embedding CX into your company’s DNA.