RESOURCES
CX Pros: Stay Agile, or Risk Failure
Survey programs must embrace the velocity of change, stay agile, or risk failure. Learn how to be nimble with your feedback management program.
Designing CX for the New Exceptional
Discover the high-priority actions you can take to build your roadmap to the new exceptional.
5 Ways Social Media and Messaging Can Help in Times of Crisis
Learn our recommendations for ideas to consider in maintaining business continuity during times of crisis with social media and messaging.
The New Age of Conversational CX
Get market insights on how mobile messaging channels are driving better conversational CX and business outcomes.
How to Close the Customer Feedback Loop
Learn best practices for closed-loop processes that drive better financial outcomes.
Make Every Patient Interaction Count
Learn to use Patient Experience Engineering techniques to design low-effort interactions.
The Future of Healthcare Innovation
The use of edge technologies in healthcare innovation poses new patient challenges. See how design thinking can help build patient trust.
Why Customer Surveys Are More Important Than Ever
Learn how to take advantage of new digital technologies to breathe new life into your customer survey strategies.
Anticipate Your Customers’ Needs—Before Your Competitors Do
Learn how predictive modeling can help you anticipate your customers’ needs and take the guesswork out of your marketing.