INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Going above and beyond Exceptional CX
See how this top-performing insurance client leveraged our customer experience framework and assessment to propel its CX strategy even further.
A Prescription for Better Medicare Advantage Outcomes
Learn how you can realize increased revenue, cost savings, and CMS compliance through our Medicare Outcomes Acceleration framework.
CX Research
Learn how Concentrix’s customer experience research solution can help you better understand the customer lifecycle—driving your brand to CX growth.
How to Keep Your Customer Connection Always-On
Learn how to stay connected to your customers by breaking free from the limitations of the single cloud vendor model.
How to Overcome Contact Center Challenges
Join us as we discuss how our AnyPaaS solution can transform your CX and help you overcome business challenges.
Shifting Your Retail Loyalty Strategy from Rewards to Outcomes
Want to improve customer retention? Check out our best practices for increasing customer loyalty and lifetime customer value.
Firing on All Cylinders: Frontline Performance with VOC Programs
Accurate insights are vital to VOC program success. Learn how to keep the integrity of your frontline customer experience survey intact.
Concentrix Named a Strong Performer in Customer Feedback Management
Learn about Concentrix’s placement as a Strong Performer in The Forrester WaveTM: Customer Feedback Management, Q1 2023 report.
How the Metaverse Future Can Fuel Your CX Present
Discover how immersive, web3, and generative AI technologies can help create experiences that deliver business value today.