INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Putting Waste Reduction on the Menu
See how Concentrix Catalyst is helping to reduce waste for one of the largest restaurant chains in the world.
Healthcare Payment Integrity Analytics
Ensure healthcare payment integrity and control costs with Concentrix Payment Integrity Analytics.
Text Analytics Made Easy
See how upgrading to a unified text analytics strategy helped a financial services leader gain an easy, holistic CX journey view.
How Can Customer Data Drive a Better Auto Experience?
Discover how vision, strategy, and customer data are modernizing interactions to enable better automotive CX.
Concentrix Email Bot
Improve operational efficiency and customer satisfaction with the intelligent automation technology of the Concentrix Email Bot.
What Is an API?
Discover the reasons, broken out by job title, why executives should care about APIs.
Process Optimization with AI
Find out how to impact your overall customer experience as well as performance and efficiency with AI powered process optimization.
Process Intelligence Solution
Reimagine CX with our process intelligence and optimization solution—download our fact sheet to find out how to boost efficiency.
Why We Feel Concentrix Is Seen as a Strong Performer in Customer Feedback Management
See why Concentrix has been recognized as a Strong Performer in The Forrester Wave™: Customer Feedback Management, Q1 2023 report.