INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
CX Program Success: The Real Role of VOC Software
Learn what to expect from software, how to select it, and how to use it to your best advantage.
Concentrix PULSE: An Enterprise Intelligent CX Management Platform
Learn how Concentrix PULSE, a revolutionary global-integrated one-stop solution, puts a finger on the PULSE of your front-line operations.
Workforce Management as a Service
Learn about the 7 disciplines of Workforce Management as a Service, and our sharp focus on client expectations.
Customer Effort: 5 Principles to Live By
As you layer on digital interaction channels, follow these 5 principles for effortless interactions and CX success.
Workflow Management Platform
Learn more about the Concentrix Workflow Management Platform, a one-stop solution to address all workflow management related issues.
The Omni-Channel Evolution
As recently as a few years ago, companies that adopted a multi-channel approach in supporting their customers were seen as innovative, as leaders in the
Climbing the RPA Value Chain
Robotic Process Automation (RPA) – What, Why, How and Who. What is RPA and where does it fit within Automation? There are a lot of
Workforce Management in the Digital Economy
Why talk about a ‘boring’ subject like Workforce Management in the era of automation? Why think about Workforce Management (WFM) when everyone is talking about
Are You Ready to Grow?
At Concentrix, we see opportunity, especially in RPA growth. But we’ve always been a leader in creating technology-infused business solutions that make business and experiences