INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Virtual Assistant Technology: Understanding how to begin your digital transformation journey
Find out how Concentrix Intelligent Virtual Assistant Platform can deliver immediate and lasting value for your business and modernize your IVR.
Over 3 Million Members Join a New Retail Loyalty Program
A leading action sports footwear, apparel, and accessories company needed to engage customers through an innovative retail loyalty program.
What is Lead to Cash?
We partnered with Salesforce to build a lead to cash approach that’s fully integrated, comprehensive, and cloud-based business solution.
ConcentrixCX Performance Suite
Learn about software tools that enable CX culture change at the frontline.
Digital Journeys: 4 Mistakes You’re Probably Making, and How to Fix Them
Discover the digital pain points you need to resolve to deliver next-generation CX.
Effective Sales Process with Salesforce
Let’s explore the ways your organization can build an effective sales process with Salesforce.
Concentrix Announces Close of Acquisition with Convergys
Concentrix confirms the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun.
VOC: The Action Gap
Learn how to close the Action Gap and get a better return on your VOC investment.
Concentrix Virtual Assistant
Learn how our Concentrix Virtual Assistant can help you use the power of speech, chat, and messaging to provide personalized interactions,