CASE STUDIES
Housing Agency App Brings 50% Increase in Employee Productivity
Concentrix Catalyst and Telstra partnered to develop a fully integrated mobile solution for a state housing department.
Using IoT to Reduce Anxiety at Large Event Venues
Australia’s premier event venue wanted to improve the guest experience during event egress for a faster exit and reduced customer anxiety.
Global Convenience Store Launches Mobile Checkout to Reduce Shopper Friction
A global convenience store in Australia partnered with Concentrix Catalyst on its first consumer-facing application and mobile checkout.
Estimated 20% Boost in Productivity For Not-For-Profit Organization
Concentrix Catalyst built an intuitive website for a not-for-profit that digitizes processes, allowing for easy search and tagging.
Evolving a CRM Solution to Grow with Customers
See how a leading manufacturer embarked on a technology evolution journey to improve CX for today’s digital marketplace.
Modernizing Voice of the Customer for Business Banking
Learn how Fifth Third Bank modernized their VOC program, and the great success they achieved when they switched to ConcentrixCX.
Voice Recognition Solutions Drives Improved Engagement
Discover how Concentrix enabled a global eyecare leader to enhance experiences through the integration of our voice recognition solutions.
Reinventing Retail Experiences for the 21st Century
Learn how a leading retailer got a digital-first makeover to better connect with customers, and gain guaranteed cost savings.
Transforming a High-Volume Health Care Experience
Providing more channels and empowering self-service improved the customer experience for healthcare partners.