CASE STUDIES
Apple Business Chat Integration Cuts Handle Time and Repetition
Learn how a leading mobile telecom brand is using Apple Business Chat to build a stronger bond with its customers and improve its business results.
Unlocking Deep Insights to Improve a Software Company’s Customer Experience
Concentrix Catalyst helped to optimize the customer experience across the sales funnel, increasing the effectiveness of touchpoints.
Move to WeChat Boosts Retailer’s Productivity & NPS
Learn how a leading global sports retailer is using China’s most popular app, WeChat, to streamline its customer experience.
Software Giant Creates Data-Driven Organizations
They engaged in a long-term partnership with Concentrix Catalyst to build more data-driven organizations through a suite of reports and tools.
Making Better Decisions With ML-Driven Inventory Management Tools
Concentrix catalyst developed machine learning inventory management tools and gave sales engineers metrics through forecasts and dashboards.
Manufacturer Unlocks the Power of Personalization with Adobe
Concentrix Catalyst designed and built a Fortune 500 manufacturer’s direct-to-customer content hub that leverages personalization with Adobe.
Mobile App Evolves Customer-Centricity
To maintain its market position, a major athletic footwear brand recognized the need to evolve its mobile customer loyalty experience.
Enhancing the Customer Experience with Conversational AI
Learn how a leading satellite and Internet provider is using conversational AI to provide award-winning service to its customers.
Athletic Apparel Retailer Kicks Loyalty into High Gear
Concentrix Catalyst helped design a loyalty program for an athletic apparel retailer as a way to excite members with new forms of engagement.