CX Transformation, CX Model Design, Customer Research, Voice of the Customer
Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics
Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections
Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation
Customer Loyalty, CX Transformation, CX Model Design, Customer Research, Digital Selling, Voice of the Customer
Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development, Generative AI
Generative AI, Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization, Cloud Contact Center, Self-service AI Bots, Business Messaging, AnyPaas
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics
Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections, Work at Home
Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation
Featured Webhelp Services
Regulated, KYC & Payment Services
Customized solutions for onboarding and order-to-cash
Management Consulting
Solving your most complex customer journey challenges
Organizational Excellence
Develop your people to define, deliver and sustain transformation
Healthcare Specialized Services
A range of solutions for healthcare customer engagement
Polyglot
AI-powered interactions in your customers’ native language
The Nest
A dedicated approach for start-ups and scale-ups
The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.
A joint presentation by Fifth Third Bank and Concentrix, this webinar shares an insider look at the blueprint executed by Fifth Third Bank to create differentiated client experiences. It also details the steps taken by Fifth Third to get the most bang for their buck as they transformed their VOC strategy.
