VIDEOS
Empathy & Optimization: A Great Duo for CX
Watch On-Demand: Learn how humans work alongside AI to create great customer experience.
Innovation Interviews: When will Google’s Work Actually Be Complete?
Lou Powell and Marko Muellner speak with Jeff Gothelf on why organizational compartmentalization can lead to the death of innovation.
Find Your Enterprise CX North Star
In this webinar, Marko Muellner, Head of CX, explains the proven tools and techniques organizations can use to improve enterprise CX.
The Evolution of Digital Feedback
Learn about innovative ways technology helps capture feedback across digital micro-journeys.
How to Be an Effective API Product Manager
In this webinar, Lou Powell breaks down what API productization is and the capabilities you’ll need to be an effective API Product Manager.
Customer Feedback: 4 Fresh Practices for Unlocking Employee Potential
CX executives from 3 leading brands discuss some innovative ways they’re using feedback, and the results they’re seeing.
The Top 5 Challenges CX Leaders Will Face This Year and How to Solve Them
Learn how to overcome the most pressing CX problems and align your VOC strategies for success.
Citizen and Customer Engagement with Amazon Connect
Get insights on how cloud contact center services can deliver citizen engagement and the experience your customers demand.
Concentrix Revenue Growth Services
Concentrix Revenue Growth Services combines analytics, technology, and a high-performing sales culture to drive revenue and CX outcomes.