AUTOMATION & OPERATIONS
Turn up the quality, speed, and scale.
Behind the scenes, your company completes thousands of basic, time-consuming, repetitive, and repeatable tasks. By automating your front and back office operations with intelligent solutions, we enable you to do more, do it faster, and do it with fewer errors. We help you eliminate bottlenecks and knowledge silos, speed up processes, and redesign procedures to better align with customer needs.
Services
INTELLIGENT OPERATIONS
Drive resiliency in operations by blending AI into traditional IT operations for improved observability, autonomous operations, and preventative maintenance.
PROCESS INTELLIGENCE & AUTOMATION
Transform customer experience with bots built from advanced artificial intelligence and machine learning, helping to achieve greater efficiency across your organization.
TEST AUTOMATION
We lay the groundwork for modern efficiencies in engineering by eliminating roadblocks to high-quality experiences through test data management, test automation, and service virtualization.
INTELLIGENT AUTOMATION
Frameworks to triage, assess, and implement smart process automation and operations through innovative engineering techniques.
CYBERSECURITY
In an integrated world, breaches can be catastrophic for both business operations and brand reputation. Our cybersecurity teams provide strategy, roadmaps, playbooks and operations support to keep customer data under lock and key.
EXPERIENCE ASSURANCE
Assure rich, scalable, and omnichannel end-user experience through innovative, shift-left testing and automation.
Featured Insights
How to Get the Most Out of Conversational AI for Your Next-Gen IVR
Learn how conversational AI is essential to next-gen IVR solutions and how this powerful technology can enhance your customer experience.
Launch Your Conversational UI Framework with These Best Practices
Concentrix Catalyst’s Raja Roy outlines roadblocks to adopting a conversational UI framework and discusses strategies for overcoming them.
Robotic Process Automation Drives Organizational Innovation
Robotic process automation is gaining in popularity because it is efficient and effective, inexpensive, quick to implement and unobtrusive.
AUTOMATION AND THE FUTURE OF WORK
Welcome to automation and the future of work, where the systems, tools, and mindsets enable the experiences people love.
