CASE STUDIES
Supporting the Crypto Surge with Strategic Brand Partnership
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Designing and Building a Complete Salesforce Contact Center
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Achieving PCI Compliance with Cloud Transformation
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Achieving Sales Transformation for a Lasting Impact
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Healthcare Experience Innovation with Generative AI
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Better Answers Faster with Generative AI Help Desk
Find out how a multinational IT company saved time, cut costs, and improved the quality of responses with generative AI customer support.
Bot Automation Enhances Email Communication Services
Discover how a leading bank gained efficiencies across operations by implementing an email bot to automate responses and streamline email routing.
Enhanced IVR Customer Service Helps Drive Self-Service for Utility Provider
Learn how a leading utility provider reduced customer effort and cut costs with a natural language IVR customer service solution.
Modernizing the Voice of IVR Banking
Learn how a leading credit union modernized its IVR with natural language processing to increase utilization, containment, and satisfaction.