CASE STUDIES
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![Crypto Surge](https://www.concentrix.com/wp-content/uploads/2023/09/featured-image-template-2.jpg)
Supporting the Crypto Surge with Strategic Brand Partnership
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
![Salesforce contact center](https://www.concentrix.com/wp-content/uploads/2023/09/featured-image-template-1-1.jpg)
Designing and Building a Complete Salesforce Contact Center
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
![Achieving PCI Compliance with Cloud Transformation](https://www.concentrix.com/wp-content/uploads/2023/09/achieving-pci-compliance-cloud-featured.webp)
Achieving PCI Compliance with Cloud Transformation
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
![Sales Transformation](https://www.concentrix.com/wp-content/uploads/2023/09/featured-image-template1.jpg)
Achieving Sales Transformation for a Lasting Impact
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
![Experience innovation generative ai in healthcare](https://www.concentrix.com/wp-content/uploads/2023/08/featured-image-template.jpg)
Healthcare Experience Innovation with Generative AI
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
![Generative AI Customer Support](https://www.concentrix.com/wp-content/uploads/2023/07/featured-image-gen-ai-case-study-2.jpg)
Better Answers Faster with Generative AI Help Desk
Find out how a multinational IT company saved time, cut costs, and improved the quality of responses with generative AI customer support.
![bot automation](https://www.concentrix.com/wp-content/uploads/2023/06/Bot-Automation-Enhances-Email-Communication-Services-Hero-Image.jpg)
Bot Automation Enhances Email Communication Services
Discover how a leading bank gained efficiencies across operations by implementing an email bot to automate responses and streamline email routing.
![IVR Customer Service](https://www.concentrix.com/wp-content/uploads/2023/06/Energy-Case-Study-Hero-Image2.png.jpg)
Enhanced IVR Customer Service Helps Drive Self-Service for Utility Provider
Learn how a leading utility provider reduced customer effort and cut costs with a natural language IVR customer service solution.
![IVR Banking](https://www.concentrix.com/wp-content/uploads/2023/05/Modernizing-the-Voice-of-IVR-Banking-hero.jpg)
Modernizing the Voice of IVR Banking
Learn how a leading credit union modernized its IVR with natural language processing to increase utilization, containment, and satisfaction.