The experience design and engineering team at Concentrix.
We accelerate CX transformation at scale.
At Catalyst, we empower the most forward-thinking brands in the world to design, build, and run the future of customer experience (CX). As the driving force behind Concentrix’s experience design and engineering capabilities, Catalyst merges cutting-edge technology with a deep understanding of human needs. We believe in placing people at the core of every decision, ensuring that technology serves the purpose of enhancing the experiences that shape our daily lives.
Generative AI, the next frontier for next-gen CX.
Whether you’re looking to reimagine your customers’ experiences, modernize your CX operations, or optimize outcomes, we bring the innovation, technology, and expertise you need to deliver accelerated and long-term value.
Learn how to navigate misconceptions, address risks, and implement a successful proof of concept for Generative AI.
Discover the secrets of a winning voice of the customer strategy in this engaging video from Adobe and Concentrix.
Discover three approaches to loyalty program design for meeting your long-term loyalty strategy and business goals.