INSIGHTS

Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.

Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.

Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.

Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.

Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.

Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.

Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.

Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.

Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.

See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.