Delivering CX with flexibility and scalability

The right number of high quality advisors, right when you need them.

With Concentrix Work At Home, you can quickly react to unplanned events, meet seasonal demands, and support volume surges, with an expanded, experienced hiring pool aligned to your brand. Adding home advisors to a brick-and-mortar contact center is seamless, and with Concentrix’s skilled workforce management team, we can provide over 90% schedule optimization and 10-20% lower TCO.

Work At Home is a key strategy for business continuity planning, removing the single point of failure that a centralized service location can represent.

Virtual Operating Model

Virtual Operating Model

Work At Home teams are uniquely empowered to deliver exceptional customer experiences and business results through:

  • Collaboration tools designed to engage and connect teams
  • Virtual management tools for coaching, developing, and motivating
  • Modern, adaptive, blended virtual training approach
  • Certified leadership and virtual training experts

Global Experience

Our Work At Home program has been fine-tuned since 2006, and is staffed by dedicated resources who fully understand the challenges and opportunities afforded by remote working. Concentrix Work At Home advisors provide key support—including customer care, technical support, revenue growth, and back office—for clients across multiple industries and over 20 countries with a virtual end-to-end, permanent work at home agent model.

Global Experience
Data Security

Data Security

Our multichannel, multidimensional approach ensures data security through:

  • Facial and voice recognition
  • Secure Data Intake (SDI) to mask secure data fields
  • Data encryption throughout the entire communication process
  • PCI-DSS certified and HIPAA compliant platform

Workstation & Network Security

Our controlled, secure, privacy-focused environment includes:

  • 100% encrypted voice delivery using Voice over IP (VoIP)
  • Virtual desktop security prevents saving, copying, transferring, or printing of customer data
  • Monitoring recognizes any and every attempt to step outside of approved functions
  • Secured virtual private network (VPN)
Workstation & Network Security
SecureCX™ Workspace Security

Workspace Security

Our SecureCX™ platform adds another level of security to the remote work environment—monitoring advisor workspace security through:

  • Facial biometrics
  • Unauthorized device and usage detection
  • Evidence-based reporting with customizable business rules

Secure Payments

To complement our Work At Home solution, Concentrix Secure Payments offers additional protection for customer payment transactions. Secure Payments enables non-verbal entry of credit card information via a secure IVR and masks it on the advisor desktop, eliminating advisor exposure to sensitive customer data.

Secure Payments

Proven Experience. Rapid Deployment.

14+ years of experience. 6 Countries. Tens of thousands deployed globally with ongoing expansion.

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