What We Do
Services

SERVICES

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.

CX Strategy

CX Transformation, CX Model Design, Customer Research, Voice of the Customer

Experience Design

Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

Digital Engineering

Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development

Experience Platforms

Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

Automation & Operations

Intelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

Enterprise Modernization

Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization

Data & Analytics

Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics

CX Management

Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections

Content Trust & Safety

Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation

Featured Solutions

Generative AI
Voice of the Customer
Work at Home
Customer Loyalty
Digital Selling
AnyPaaS
Asynchronous Messaging
Cloud Contact Center
Self-Service AI Bots

SERVICES

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.

CX Strategy

Customer Loyalty, CX Transformation, CX Model Design, Customer Research, Digital Selling, Voice of the Customer

Experience Design

Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

Digital Engineering

Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development, Generative AI

Experience Platforms

Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

Automation & Operations

Intelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

Enterprise Modernization

Generative AI, Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization, Cloud Contact Center, Self-service AI Bots, Business Messaging, AnyPaas

Data & Analytics

Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics

CX Management

Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections, Work at Home

Content Trust & Safety

Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation

Featured Webhelp Services

Regulated, KYC & Payment Services
Customized solutions for onboarding and order-to-cash
Management Consulting
Solving your most complex customer journey challenges
Organizational Excellence
Develop your people to define, deliver and sustain transformation
Healthcare Specialized Services
A range of solutions for healthcare customer engagement
Polyglot
AI-powered interactions in your customers’ native language
The Nest
A dedicated approach for start-ups and scale-ups
Industries

YOUR INDUSTRY. OUR EXPERTISE.

Startup or market leader. Tech titan or service superstar. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.

Automotive
Banking, Financial Services & Insurance
Consumer Electronics
Energy & Public Sector

Healthcare Services
Media & Communications
New Economy & Startups
Retail & eCommerce

Technology
Travel, Transportation & Tourism
Insights

INSIGHTS

The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.

Blog
Case Studies
Videos
Fact Sheets
Thought Leadership
Infographics

Generative AI and Enterprise Intelligence: The Next Horizon for VOC
About Us

ABOUT US

We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.

Investors
Partners
Awards & Recognition
2023 Sustainability Report
Locations
News
Events
Corporate Fact Sheet
Legal

The Forrester Wave™: Customer Feedback Management, Q1 2023
Contact

Industries

Across the world’s key industries, we help brands connect with people and solve their most difficult CX challenges.

AUTOMOTIVE

Driving CX innovation in a fast-changing automotive world.

BANKING & FINANCIAL

Secure, modern experiences for big banks and cool fintechs.

CONSUMER ELECTRONICS

Experiences that bring people closer to their devices.

ENERGY & PUBLIC SECTOR

Boosting outreach through informative and intuitive experiences.

HEALTHCARE SERVICES

Becoming a force for wellness with cutting edge healthcare experiences.

INSURANCE

Creating premium, intuitive experiences for servicing and sales.

MEDIA & COMMUNICATIONS

Propelling brand loyalty with surprising and delightful experiences.

RETAIL & ECOMMERCE

Creating moments that matter to win loyalty and share of wallet.

TECHNOLOGY

Building in customer success through improved heuristics.

TRAVEL, TRANSPORTATION & TOURISM

Upgrading the customer journey with easy, personalized experiences.

Let’s Connect

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