Process Intelligence & Optimization
We’re redefining process intelligence, partnering with Celonis.
You strive to offer your customers the best possible experiences. But often the best intentions of people and technology fall short. Why? Because, despite your best efforts to build the most well-designed business processes and customer journeys, your customers, and your employees, simply try to do things differently—and in ways you can’t anticipate. Process complexity, bottlenecks, and workarounds are common in every business, but the resulting inefficiencies, errors, and costs can be avoided.
The Concentrix Process Intelligence and Optimization solution leverages Celonis’ cutting-edge process mining and execution management capabilities to reveal valuable insights about your business processes. We help you pinpoint areas requiring improvement, allowing you to take swift and targeted action to fix them and unlock new value for your business—for increased efficiency, smarter operations, and enhanced customer experiences.
Deliver more. Better. Faster.
By bridging the gap between front and back-end systems, CX Bridge identifies, prioritizes, and remedies disrupted experiences, ensuring a seamless customer journey and improving advisor efficiency. Don’t let process gaps hold you back.
UNLOCK NEW BUSINESS VALUE
Streamline Front-to-Back Office Operations
Connect your entire operations to find and fix hidden inefficiencies, speed up processes, and become more agile, more predictive, and optimized at scale.
Accelerate CX Transformation
Monitor impacts of change and reveal new opportunities to automate processes, personalize customer experiences, and enhance channel mix.
Unlock New Performance Levels
Empower your teams with the right business process intelligence for better decision-making to boost execution capacity and enable continuous improvement.
Improve the Bottom Line
Get actionable insights that reduce costs, maximize revenue, improve cash flow, and drive excellent customer experience that builds loyalty.
We Design, Build, and Run Process Intelligence for Optimal Performance
We evaluate your processes and identify the gaps and issues that are preventing you from delivering your best experiences and business outcomes.
Then draw on our expertise, partnerships, process, and governance capabilities to establish the frameworks and dashboards to drive your future success.
And we keep it all running smoothly, continuously tuning and optimizing to reflect changes in your business operations, goals, and customers’ needs.
Featured Insights
From Bytes to Bites: The Value of Process Mining in Front- and Back-Office Operations
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
CX Bridge Solution
Seamlessly connect front and back-end for exceptional customer journeys. Explore CX Bridge: the game-changing solution for contact center success.
Process Optimization with AI
Find out how to impact your overall customer experience as well as performance and efficiency with AI powered process optimization.
READY TO TRANSFORM
Ready to transform your business? Fill in the form to learn more and receive a demo of the Concentrix Process Intelligence and Optimization solution.