4 Benefits of AI for Better CX

Conversational Experiences Fueled by AI

The benefits of conversational AI and generative AI are about more than just shifting conversations to digital. The conversational experiences fueled by AI provide the foundation to build better relationships with your customers—and foster a deeper understanding of their needs. You’re able to personalize services and proactively provide information to customers when they need it. 

Implementing AI technologies in the contact center enables you to automate the simple, repetitive tasks, so advisors can focus on more complex issues that need a human touch. With more customers expecting companies to understand their needs and expectations, the future is grounded in providing a better customer experience. The most successful businesses will embrace emerging AI technologies to meet those needs and expectations. 

66% of customers say they’re open to the use of AI to improve their experiences. 

Key Takeaways

Discover how AI can help you create better experiences for your customers and advisors. Download our whitepaper to learn about: 

  • The role of AI in the contact center 
  • The top 4 benefits of AI for better CX 
  • Key considerations for using AI 

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Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.
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