Experience Management Services
The game-changer.
Program Design
Build a high-impact program.
Our design team focuses on the first step—helping you build a Voice of the Customer program that informs business decisions and makes an impact. From feedback strategy to platform reporting, we’ll guide you through all design decisions, align you to best practices and ensure your program is set up for success.
Program Success
Focus on strategy—we’ll handle the day-to-day.
Our Implementation & Program Success teams share core goals: making sure you get maximum value from your VOC platform, finding new ways to help you grow and handling all day-to-day administration of the program so that you can focus on driving CX improvement.
People and Culture
Shape the hearts and minds of your employees.
Our Culture Consultants are laser-focused on helping you design and deploy strategies that engage your people in CX. From platform adoption plans to closed-loop design, this uniquely skilled team will help you build an organization that is fueled by customer experience.
Continuous Improvement
Deliver outcomes, faster.
CX Analysts and Change Agents will help you make the most of your customer experience data, uncover meaningful intelligence and drive value for your customers. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning and business strategy, we’ll quickly accelerate the impact of your program.
“Organizations with small teams or programs looking for a strategic partner paired with solid technology should put Concentrix on their shortlists.”
Featured Insights
Firing on All Cylinders: Frontline Performance with VOC Programs
Accurate insights are vital to VOC program success. Learn how to keep the integrity of your frontline customer experience survey intact.
Concentrix Named a Strong Performer in Customer Feedback Management
Learn about Concentrix’s placement as a Strong Performer in The Forrester WaveTM: Customer Feedback Management, Q1 2023 report.
