![5 Ways Social Media and Messaging Can Help in Times of Crisis](https://www.concentrix.com/wp-content/uploads/2020/03/5-ways-social-messaging-lp-375x500.jpg)
In times of crisis, customers crave communication, and many turn to social media and messaging platforms to stay in touch with family, friends, organizations, and brands they rely upon and love.
Corporate communication strategies need to be proactive and transparent with a priority focus on being empathetic to customer communications needs as situations evolve.