Join Concentrix and Forrester™ guest speaker, Max Ball, as we discuss building a strong CX foundation.
To meet the evolving needs of customers, many organizations have doubled down on cloud adoption, digital engagement, and innovative ways for people to interact with their brand. Today, some are finding that quick decisions made during the pandemic have led to technology stacks falling short, CX that isn’t keeping pace with customer expectations, and inefficient operations.
During this one-hour webinar, we share how organizations can advance their contact centers by building a strong CX foundation ready for long-term optimization as customer expectations escalate.
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Customer expectations are rapidly changing and brands need to keep pace.
We’ll share these key takeaways:
01
What the post-pandemic world revealed about the future of contact centers
02
What companies should know to stay ahead of the CX curve
03
How to stay agile while keeping up with customer expectations
Speakers
Andy Bird
VP of Product Strategy at Concentrix
Max Ball
Forrester™ guest speaker, Principal Analyst
Join Andy Bird, VP of Product Strategy at Concentrix, and Forrester™ guest speaker Max Ball, Principal Analyst, as they discuss how organizations can build a strong CX foundation that enables resilience and agility during this time of accelerated change.
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