State of
Brand Love

Put a Little Love in Your CX
brand love

Increase Customer Retention with Insights from Over 3,000 Real Customers

In our latest research report, State of Brand Love, we discovered that more than 50% of customers used to love a brand that they now avoid at all costs, and 66% of customers say they can’t be won back once a brand has lost their love. With a limited marketing budget and so many alternative brands available, you need to keep as many customers as possible so that you don’t lose wallet share. There are so many factors that contribute to customer retention, but it’s not always clear what you should focus on to make sure your customers stay in love with you.

Get the report and start increasing retention among your customers.

Here Are the Answers to Why Customers Love Certain Brands

Our research compiles real-world responses on how customers feel about over 800 brands, including what makes them love certain brands and dislike others. We take a look across industries to show you what you can do to increase customer retention. And we’ve made sure that all of the information is contained in easily-digestible charts and graphs, along with key takeaways on how to put the information into action.

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brand love

Why Is This Report Different Than Other Brand Research?

As a global end-to-end CX company, we ensure that our original research is informed by lessons learned from successful work with our clients, and we draw upon the knowledge from our experts in CX and technology—so that you can replicate our past successes with your brand.

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