Over 40 percent of companies see API integration as one of their top challenges. When considering customer feedback software for voice of the customer, these integrations (often through API connectors) should be plug-and-play. Whether it’s an integration with Marketo, Salesforce, Zendesk, Slack, or some other platform, you want quick assurance that the customer feedback software will easily link with no custom coding.
That’s where we can help. Powered by our customer feedback software, ConcentrixCX, our Integration Layer easily plugs into established systems and can connect customer feedback with data across multiple channels and lines of business.
With hundreds of out-of-the-box integrations—and an ever-growing list of API connectors—our customer feedback platform delivers seamless connectivity. Our voice of the customer software instantly connects with over 600 common applications, including marketing automation, content management, journey analytics, and more.
Download the ConcentrixCX Integrations fact sheet to learn about:
- How our Integration Layer easily enables out-of-the-box API integrations and employs ready-to-use API connectors, as needed.
- Key features, including asynchronous processing (or synchronous, transactional, or bulk), secure transfer, and more.
- How to build an ecosystem centered on a holistic view of the customer experience.