While digital is the preferred channel for customers, still 40% of transactions occur in branches and over the phone. These customer-intensive transactions have a much higher cost-to-serve. For those customers resistant to digital, how can companies turn the laggards into digital loyalists? Learn why many customers still prefer in-person or live interactions, and how to increase digital channel usage.
SERVICES
At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.CX Transformation, CX Model Design, Customer Research, Voice of the Customer
Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product RealizationOmnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom DevelopmentStrategy & Programs, Technology & Innovation, Project Services, Manage & OptimizationIntelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience AssuranceCloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics
Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections
Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation
SERVICES
At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.Customer Loyalty, CX Transformation, CX Model Design, Customer Research, Digital Selling, Voice of the Customer
Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product RealizationOmnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development, Generative AI
Strategy & Programs, Technology & Innovation, Project Services, Manage & OptimizationIntelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience AssuranceGenerative AI, Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization, Cloud Contact Center, Self-service AI Bots, Business Messaging, AnyPaas
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics
Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections, Work at Home
Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation
Featured Webhelp Services
Regulated, KYC & Payment Services
Customized solutions for onboarding and order-to-cashManagement Consulting
Solving your most complex customer journey challengesOrganizational Excellence
Develop your people to define, deliver and sustain transformationHealthcare Specialized Services
A range of solutions for healthcare customer engagementPolyglot
AI-powered interactions in your customers’ native languageThe Nest
A dedicated approach for start-ups and scale-upsINSIGHTS
The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
ABOUT US
We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.
