CASE STUDIES
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Going above and beyond Exceptional CX
See how this top-performing insurance client leveraged our customer experience framework and assessment to propel its CX strategy even further.
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A Prescription for Better Medicare Advantage Outcomes
Learn how you can realize increased revenue, cost savings, and CMS compliance through our Medicare Outcomes Acceleration framework.
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Putting Waste Reduction on the Menu
See how Concentrix Catalyst is helping to reduce waste for one of the largest restaurant chains in the world.
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Text Analytics Made Easy
See how upgrading to a unified text analytics strategy helped a financial services leader gain an easy, holistic CX journey view.
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Building the Future of Membership Retail Stores
Learn about how we helped a wholesale membership retail store create a new vision of membership that includes retail rather than requires it.
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Delivering a CX Journey Blueprint for Success
Learn how CX Consulting and CX Journey Mapping led to process improvements that resulted in a modernized customer experience.
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Transformative CX Worth Celebrating
See how we brought the party to a retail customer experience in need of a pick-me-up.
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Modernizing CX Measurement
Learn how a leading consumer packaged goods company modernized its customer experience strategy.
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A Major League Member Experience
A major sports league turns viewers into fans with a different kind of member experience.