CASE STUDIES
Going above and beyond Exceptional CX
See how this top-performing insurance client leveraged our customer experience framework and assessment to propel its CX strategy even further.
A Prescription for Better Medicare Advantage Outcomes
Learn how you can realize increased revenue, cost savings, and CMS compliance through our Medicare Outcomes Acceleration framework.
Putting Waste Reduction on the Menu
See how Concentrix Catalyst is helping to reduce waste for one of the largest restaurant chains in the world.
Text Analytics Made Easy
See how upgrading to a unified text analytics strategy helped a financial services leader gain an easy, holistic CX journey view.
Building the Future of Membership Retail Stores
Learn about how we helped a wholesale membership retail store create a new vision of membership that includes retail rather than requires it.
Delivering a CX Journey Blueprint for Success
Learn how CX Consulting and CX Journey Mapping led to process improvements that resulted in a modernized customer experience.
Transformative CX Worth Celebrating
See how we brought the party to a retail customer experience in need of a pick-me-up.
Modernizing CX Measurement
Learn how a leading consumer packaged goods company modernized its customer experience strategy.
A Major League Member Experience
A major sports league turns viewers into fans with a different kind of member experience.