CASE STUDIES
Telecom Solves Data Breach with API Security
Concentrix Catalyst performed an assessment of a telecom’s current API practice to provide a roadmap to a more robust cybersecurity.
Telecom Excels with RPA Monitoring
The telecom engaged Concentrix Catalyst to create automated bots with shorter cycle times, as well as operationalized bots for monitoring.
Global Coffee Company Redesigns Its Drive-Thru Customer Experience
We redesigned the drive-thru customer experience for global coffee company, starting with primary research and observations of customers.
Reimagining Loyalty for a Media and Entertainment Giant
A media giant engaged Catalyst to reimagine and design a future strategy for its entertainment loyalty app, fostering greater fan engagement.
Global Communications Provider Saves $3 Million By Implementing a Data Lake
Concentrix Catalyst took over an organization’s Hadoop support and performance management, configuring it in compliance with standards.
Tax Process Automation for Telecom Giant
A telecom’s tax reporting process required extensive manual processes. Concentrix Catalyst enabled tax process automation with Alteryx.
Leading Fashion Retailer Doubles Membership for Its Loyalty Program
Concentrix Catalyst helped the retailers improve customer loyalty by reaching a younger customer segment and bolstering future growth.
Energy Company Revitalizes its Website Performance and Experience
An energy company implemented optimization strategy to improve its website performance and decrease calls to its customer service center.
Life Science Leader Transforms With Sitecore
Discover how we redesigned the digital experience for a major supplier of life science products on Sitecore’s Experience Platform.