RESOURCES
Better CX with AI and Empathy
Find the balance between automation and the human touch when implementing AI technology in your CX strategy.
Reimagining CX for the Metaverse Economy
Discover what you need to know about the metaverse and how to navigate, identify, and design new online worlds for customers.
Web3 and Customer Engagement: How Blockchain Technology is Revolutionizing CX
Learn how Web3 is more than a techy buzzword, and read some practical use cases and guiding info on how to leverage it for better CX and engagement.
Leveraging the Cloud: Reimagine your Contact Center CX
Confused about cloud-based contact center technology? Have no fear!
The Four Pillars of a Successful Corporate Environmental Sustainability Practice
Discover a customer-centric approach to corporate environmental sustainability that can benefit your business and the planet.
How to Secure Buy-In for Cloud Migration
Cloud migration can feel daunting to many companies. Concentrix makes migrating your contact center to the cloud easy!
Enabling the Future of Selling
We’ve partnered with Sales Enablement PRO on a new research report, Enabling the Future of Selling to help you decide where to invest.
The API Economy Playbook
Learn how productized APIs can deliver experiences that achieve true developer independence in our API economy playbook.
Metacognition and Critical Thinking in Trust and Safety
Discover the role of metacognition and critical thinking in successful job performance of trust and safety experts.