INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Are you prepared for the direct booking push?
Enabling and optimizing your digital capability with the customer in mind will drive more users to your website and drive more direct bookings. Learn how.
Healthcare Company Develops an Interactive Sales Application
Concentrix Catalyst helped define, design, and develop an interactive sales application for a major healthcare company.
A Successful Salesforce Implementation Requires a Discovery Process
Discovery remains one of the most overlooked and often undervalued steps in a Salesforce implementation. Learn about its importance.
How to Build a Partner Portal with Salesforce Community Cloud
Remember when it took many long, painstaking months to build a portal? All that has changed with Salesforce Community Cloud.
Six Undeniable Benefits of Using Salesforce Community Cloud Web Portals
There are many benefits of using Salesforce Community Cloud as a web portal for your partners including integration with Sales Cloud.
Ten Social Media Mistakes to Avoid
Discover the top 10 social media mistakes to avoid in today’s digital world to manage how and where your organization operates.