INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Automation Solution Cuts Testing Time From Days to Minutes
Concentrix catalyst’s automation solution allows for complete testing on all browsers and mobile platforms and to run tests in parallel.
International Agriculture Company Invents the Future of Farming
Concentrix Catalyst worked with an international agriculture company to develop the future of agriculture and help farmers manage operations.
Bringing the Virtual Agent Experience to the Web
Concentrix Catalyst developed a Proof of Concept for a faster, personalized, and reliable virtual agent customer service platform.
Construction Giant Engineers On-Time, On-Budget Project Management
Concentrix Catalyst’s project management solution enabled construction managers to use voice-activated commands and gesture-based computing.
Balancing Supply and Demand For a Smart Grid Integrator
Concentrix Catalyst helped a smart grid integrator develop and test a new system to shift demand and avoid purchasing more at peak times.
Automating Testing and Increasing Product Quality
A national credit card provider was able to increase consistency of their automating testing, reducing product testing cycles.
Concentrix Earns Premier Google Partner Status
In recognition of our efforts to keep clients on the forefront of digital marketing, we’ve been qualified as a Premier Google Partner.
Four Ways to Grow Sales With Pardot Marketing Automation
Most buyers want to do their research before talking to sales. Pardot marketing automation will help you grow sales and deliver content.
9 Tools Your Company Needs to Improve the Customer Journey
Modern technology offers a range of tools to improve the customer journey. Here are 9 tools to help your company improve.