INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Connected Customers Need Better Care
How the Internet of Things is Changing the Contact Center Digital transformation is an inevitable journey for every company. It represents a profound transformation of
Five Tips for Successful Sales Follow-Up From Inbound Leads
Creative, engaging, and informative marketing content is critical to generating leads, but once engaged, effective sales follow-up is key.
Not-For-Profit Utility Goes to ServiceNow
Concentrix Catalyst was engaged to help a utility management company implement ServiceNow to automate pertinent workflows and catalog items.
Mobile Innovation Delivers Improved Health
Learn how one of America’s largest healthcare companies enhanced the patient experience through personalization and a tailored mobile app.
Fortune 500 Company Cuts SAP Costs
Through a managed services approach, Concentrix Catalyst enabled 24/7 support and monitoring for a Fortune 500 company’s SAP ERP systems.
Content Management Streamlined for Healthcare Provider
Catalyst partnered with a health services provider to guide the implementation of Adobe Experience Manager for healthcare content management.
Mobile App Design Engages Over 3 Million Active Users Each Week
A large telco turned to Concentrix Catalyst for help redesigning their mobile app to address evolving customer pain points.
Credit Card Issuer Gains 26 Percent ROI With Automation Framework
Concentrix Catalyst built an open source-based test automation framework, increasing efficiency for a national credit card issuer.
The Staff Experience Reimagined
An energy infrastructure giant upgrades its people solutions with a new approach to technology.