INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Healthcare Experience Innovation with Generative AI
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Transforming Finance: Generative AI Use Cases in Financial Services
Explore transformative generative AI use cases in financial services.
Our Brand Relationship-Building Guide Based on Love
Learn how to elevate the customer-brand relationship to the advocacy phase through quality, customer service, and brand trust.
CX Bridge Solution
Seamlessly connect front and back-end for exceptional customer journeys. Explore CX Bridge: the game-changing solution for contact center success.
The Future of Customer Loyalty Programs
Discover what’s in store for the future of loyalty programs with our latest whitepaper.
Generative AI’s Impact on the Voice of the Customer
Generative AI is changing the landscape for Voice of the Customer. Watch this webinar and learn how it will drive customer engagement in the future.
Generative AI and Enterprise Intelligence: The Next Horizon for VOC
Learn how generative AI is transforming the VOC landscape, helping companies move from feedback management to enterprise intelligence.
Voice of the Customer: Creating a Connected Customer Experience
In this recap of Born Digital episode six, we explore the role voice of the customer plays in digital transformations, ensuring impactful connections.
Quiq Webinar: ChatGPT, Generative AI, and CX—Myth vs. Reality
Join Concentrix and Quiq as they decode the challenges and opportunities of Generative AI and embrace the art of the possible.