INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Implementing a Global Loyalty Program
Ensure your global loyalty program is implemented with impact and local relevance with these five key activities.
Towards Gen AI: What You Need to Know about Large Language Models
Discover the transformative power of gen AI and large language models, including potential use cases.
What Is Experience Design?
Explore the methods behind experience design and how they create value, meaning, and meaningful associations for customers.
Maximizing Your Sitecore Solution: Upgrade for Enhanced Functionality
Learn the steps and considerations you must take when choosing to upgrade to the latest version of Sitecore XP/XM or migrate to Sitecore XM Cloud.
How Generative AI Powers the Next-Generation Developer Experience
Generative AI has the potential to help streamline your developer experience, but you’ll need to ask some hard questions before jumping in.
Bot Automation Enhances Email Communication Services
Discover how a leading bank gained efficiencies across operations by implementing an email bot to automate responses and streamline email routing.
Why You Need the Right Data and Analytics Experts
Learn how you can quickly turn data and analytics challenges into a competitive advantage when you have the right data and analytics experts.
Work at Home Infrastructure as a Service
Ensure your remote work environment is stable, secure, and scalable with a work at home solution that will keep both customers and employees satisfied.
Contact Center AI: How to Achieve Conversational Experiences
Learn how a combination of bot-enabled technology and contact center AI prompting can help you to achieve truly conversational experiences.