INSIGHTS
Reimagining Everything CX
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Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
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From Products to Relationships: How to Achieve Customer Primacy through Customer Loyalty in Banking
Discover why banks need to move their focus from pushing products to deepening customer relationships in the race for customer primacy.
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Generative AI in the Enterprise: Start with a Proof of Concept
Learn how to navigate misconceptions, address risks, and implement a successful proof of concept for Generative AI.
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4 Benefits of AI for Better CX
Discover the benefits of using conversational and generative AI in the contact center to create better CX.
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Better Answers Faster with Generative AI Help Desk
Find out how a multinational IT company saved time, cut costs, and improved the quality of responses with generative AI customer support.
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Unlocking New Revenue with Applications of Generative AI
Learn about the transformative power of generative AI and unlock untapped revenue streams. Click here to embark on a new era of innovation.
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Born Digital: Voice of the Customer Strategy
Discover the secrets of a winning voice of the customer strategy in this engaging video from Adobe and Concentrix.
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Designing for Tomorrow: The Role of Generative AI Technology in Human-Centered Innovation
Designing AI solutions for humans—find out how to enhance your customer journey with generative AI technology.
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Brand Love Research Report
Discover how to keep the brand love alive with insights from our latest consumer research.
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Three Approaches to Designing a Global Loyalty Program
Discover three approaches to loyalty program design for meeting your long-term loyalty strategy and business goals.