INSIGHTS
Reimagining Everything CX
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Driving CX with Bots: What Are They and How Do They Help Your CX?
Get the basics on how you can use bots to provide immersive and personalized CX to increase customer satisfaction and loyalty.
AI Governance in Customer Experience: First Steps & Best Practices
Implementing AI at scale isn’t like flipping a switch—it’s complex. Ensure that AI is deployed responsibly and effectively with AI governance.
Enhanced IVR Customer Service Helps Drive Self-Service for Utility Provider
Learn how a leading utility provider reduced customer effort and cut costs with a natural language IVR customer service solution.
Member Experience Services
Explore our expert tips and strategies and discover effective ways to optimize member experience and drive customer satisfaction.
Concentrix Fast Start for Amazon Connect
Concentrix Fast Start for Amazon Connect gets your contact center running on Amazon Connect quickly.
Modernizing the Voice of IVR Banking
Learn how a leading credit union modernized its IVR with natural language processing to increase utilization, containment, and satisfaction.
Unlocking the Secrets to Overcoming Data Science Problems
Discover the top strategies to overcome your biggest data science problems and unlock new insights. Don’t miss out on these game-changing tips!
Cloud Contact Center Migration
Do you understand what moving to the cloud means for your business and the best way to implement it? Watch our webinar to learn more.
Concentrix Bot Optimization
Optimize your bots to create personal, friendly customer experiences and drive better outcomes.